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What are the key priorities and objectives for European Global Business Services (GBS) and shared services in 2022? How have service delivery models, future of work strategies, experience management, and digital agenda evolved in the post-pandemic world?

To help you answer these questions and navigate the ever-changing landscape, this interactive Visual Analytics Workbook analyses data from European respondents in SSON’s 2022 State of Industry survey to uncover the latest European GBS & shared services trends.

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Key 2022 highlights:

  • Key Objectives & Skills Prioritised in 2022
  • GBS Maturity & Scope Expansion
  • Rethinking the Service Delivery Model & Outsourcing
  • Recalibrating the Future of Work
  • Customer Centricity & Experience Management
  • Digital Transformation & Automation Priorities/Impact